Get in touch with Trim Today
Real humans, real responses, 24/7. Text us for the fastest reply, email for non-urgent questions, or call our support line anytime.
Pick the option that works for you
Our nurses and care team are available 24/7. SMS gets the fastest response — most messages get a reply within an hour.
What can we help you with?
Different questions go to different teams. Pick the one that fits your situation for the fastest answer.
Medical questions
Side effects, dosing, drug interactions, concerns about your treatment plan. Our nurses and care team are available 24/7.
Text us →Order & shipping
Where’s my shipment? Address change? Refrigeration questions? Lost or delayed package? We’ll resolve it fast.
Text us →Billing & payments
Plan changes, payment method updates, HSA/FSA receipts, refund requests, invoices.
Email us →Pharmacy questions
Need to contact our partner pharmacy directly? Find Logos Pharmacy and Angel Pharmacy contact info below.
See pharmacy details →New patient intake
Want to get started? Complete our short intake survey and a board-certified provider will review within 24 hours.
Start your intake →Press & partnerships
Media inquiries, business development, partnership opportunities, or anything else not covered above.
Email us →Response time by channel
We aim to respond quickly and don’t believe in keeping you waiting. Here’s how fast each channel typically responds.
Two licensed Florida pharmacies
For prescription-specific questions, you can also contact our partner pharmacies directly. Both are state-licensed, FDA-regulated 503A compounding pharmacies in Florida.
Hours of operation
Different teams have different hours. Medical support is always available.
Reach out directly
For the fastest response, text us. For longer questions, email is great. For anything urgent, call our 24/7 support line.
Medical emergency?
If you are experiencing a life-threatening medical emergency, call 911 or go to your nearest emergency room immediately. Do not use this contact page or wait for a response from Trim Today. For mental health crises, the Suicide and Crisis Lifeline is available 24/7 at 988.
Frequently asked questions
What’s the fastest way to reach Trim Today?
SMS is the fastest way to reach us. Text 727-228-1025 and most messages receive a reply within an hour during business hours, and within a few hours overnight. For urgent medical concerns, calling our 24/7 phone line gets you a live person immediately.
Does Trim Today have in-app messaging?
No. We don’t currently offer in-app messaging. We’ve found that SMS, email, and phone are simpler, faster, and more reliable for everyone. You’ll always be able to reach a real person through one of those three channels.
Is Trim Today support really available 24/7?
Yes. Our nurses and care team are available around the clock for medical concerns. SMS and phone support are 24/7. Billing and administrative inquiries are handled during business hours (Mon-Fri, 9 AM – 6 PM ET) but you can email any time and we’ll respond within 24 hours.
Can I contact the pharmacy directly?
Yes. For prescription-specific questions, you can contact our partner pharmacies directly. Logos Pharmacy (primary partner, Tampa, FL) can be reached at 855-564-6779 or support@logosrx.com. Angel Pharmacy (fulfillment partner, Hudson, FL) can be reached at 727-300-2087. For most issues, however, contacting our care team first is faster.
What if I have a side effect or medical concern?
For non-emergency medical concerns, text or call us right away — we’ll connect you with a nurse or your provider. For severe or potentially life-threatening symptoms (severe abdominal pain, severe vomiting, signs of allergic reaction, or any emergency), call 911 or go to your nearest emergency room immediately.
How do I cancel my plan or request a refund?
You can cancel anytime by texting, emailing, or calling our support team. There are no cancellation fees. If you’ve prepaid for a longer plan, refund policies apply per our terms — typically prorated for any unused months. Reach out and we’ll handle it quickly.
Where is Trim Today based?
Trim Today operates entirely online as a telehealth service across 48 U.S. states plus Puerto Rico. Our partner pharmacies are physically located in Florida — Logos Pharmacy in Tampa and Angel Pharmacy in Hudson — and we work with board-certified physicians licensed in every state we serve.
Will my contact information be kept private?
Yes. All communications with Trim Today are HIPAA-compliant and your information is encrypted and never sold. We use your contact information only to respond to your inquiry and provide your care. You can review our full Privacy Policy at any time.
Explore Trim Today
Ready to start GLP-1 weight loss treatment? Begin your intake — a board-certified physician reviews within 24 hours.